A series of steps (“flow”) that users complete for a specific task. It is a single flow completed similarly by all users for a specific action. Ex. Sign Up. Task flows have a singular flow, they don’t branch out.

One of the different diagrams which map out the structure, hierarchy, organization, and relationships across content and features of our designs.

So that people who use the design (e.g. a product, service, experience) can fluidly navigate through the design to accomplish their desired goals.

Task flows are similar to user flows, except they’re generally linear without multiple branches or paths. E.g., all users would follow the same steps to complete that specific action, such as creating an account or going through a checkout process.

Task flows tend to be linear, showing the high-level steps that a person would take to get to a specific goal or end point. Task flows tend not to branch out with options or decision points, tend to be linear and sequential, and are generally meant to be simple, rather than complex.

To build a desirable task flow you need to understand all the different aspects around the pain-point, challenge you want to solve. The practice of researching and setting up user personas involves understanding user needs, motivations, goals, and constraints and allows us to empathize with the way users solve problems. In their analysis, design teams sometimes focus on the who and how, but forget the why. To understand the why, explore questions like:

  • Who is the user (demographics, roles, skills/knowledge level)?
  • What motivates the user to perform each task?
  • What are the user’s end goals?
  • What user-needs are met by completing a task?
  • What obstacles might a user face while completing a task?
  • Are there any usage constraints to consider?

 

Further Readings,

More Readings,

Usability Report, When reporting results from a usability test, you should focus primarily on your findings and recommendations that are differentiated by levels of severity.  Include the pertinent information from the test plan and present just en...

The Fogg Behavior Model shows that three elements must converge at the same moment for a behavior to occur: Motivation, Ability, and Trigger. When a behavior does not occur, at least one of those three elements is missing. [caption id="attachment_...

A tendency to find a product desirable because it has a high price. Every student of economics learns that the price and demand of commodities are inversely related, a relationship known as the law of demand. The law of demand predicts that given tw...

A tendency to interpret shaded or dark areas of an object as shadows resulting from a light source above the object. Humans are biased to interpret objects as being lit from a single light source from above. This bias is found across all age range...

Anthropomorphic forms are appealing when they are dissimilar or identical to humans, but unappealing when they are very similar to humans. Anthropomorphic forms are generally appealing to humans. However, when a form is very close but not identical ...

This is used to document observable human activities and personal characteristics, interactions, time spent at fixed locations or in transit, and details of environmental context. A sketch map or architectural floor plan is used as the underla...