A series of steps (“flow”) that users complete for a specific task. It is a single flow completed similarly by all users for a specific action. Ex. Sign Up. Task flows have a singular flow, they don’t branch out.

One of the different diagrams which map out the structure, hierarchy, organization, and relationships across content and features of our designs.

So that people who use the design (e.g. a product, service, experience) can fluidly navigate through the design to accomplish their desired goals.

Task flows are similar to user flows, except they’re generally linear without multiple branches or paths. E.g., all users would follow the same steps to complete that specific action, such as creating an account or going through a checkout process.

Task flows tend to be linear, showing the high-level steps that a person would take to get to a specific goal or end point. Task flows tend not to branch out with options or decision points, tend to be linear and sequential, and are generally meant to be simple, rather than complex.

To build a desirable task flow you need to understand all the different aspects around the pain-point, challenge you want to solve. The practice of researching and setting up user personas involves understanding user needs, motivations, goals, and constraints and allows us to empathize with the way users solve problems. In their analysis, design teams sometimes focus on the who and how, but forget the why. To understand the why, explore questions like:

  • Who is the user (demographics, roles, skills/knowledge level)?
  • What motivates the user to perform each task?
  • What are the user’s end goals?
  • What user-needs are met by completing a task?
  • What obstacles might a user face while completing a task?
  • Are there any usage constraints to consider?

 

Further Readings,

More Readings,

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Experience sampling is a way to find out more about an experience while the event is actually happening. Participants stop what they are doing and take time to note their experiences over a period of days, weeks, or even years — which can result in...

The design-thinking ideology asserts that a hands-on, user-centric approach to problem-solving can lead to innovation, and innovation can lead to differentiation and a competitive advantage. This hands-on, user-centric approach is defined by the desi...

Human-centered design (HCD) is a design and management framework that develops solutions to problems by involving the human perspective in all steps of the problem-solving process. Human involvement typically takes place in observing the problem with...

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The placement of elements such that edges line up along common rows or columns, or their bodies along a common center. Alignment The whole point of the alignment principle is that nothing in your slide design should look as if it were pla...