Usability Testing refers to evaluating a product or service by testing it with representative users. Typically, during a test, participants will try to complete typical tasks while observers watch, listen and takes notes.  The goal is to identify any usability problems, collect qualitative and quantitative data and determine the participant’s satisfaction with the product.

  • An evaluative method to observe a user’s task-based experience with a digital applications
  • Identifies frustrating and confusing parts of an interface so that they can be fixed and retested prior to launch.
  • Typically employs Think-Aloud Protocol, detecting problems by observing instances where the user:
    1. Understands the task but can’t complete it within a reasonable amount of time
    2. Understands the goal, but has to try different approaches to complete the task
    3. Gives up or resigns from the process
    4. Completes a task, but not the specified task
    5. Expresses surprise or delight
    6. Expresses frustration, confusion, or blames themselves for not being able to complete the task
    7. Asserts that something is wrong or doesn’t make sense
    8. Makes a suggestion for the interface or the flow of events

More Readings,

A framework for structuring field observations This can be used to guide any ethnographic or observational method, corresponding to five interrelated elements: Activities are goal-directed sets of actions or the pathways that people take towa...

The User-centered design (UCD) process outlines the phases throughout a design and development life-cycle all while focusing on gaining a deep understanding of who will be using the product. The international standard 13407  is the basis for many U...

Scenarios describe the stories and context behind why a specific user or user group comes to your site.  They note the goals and questions to be achieved and sometimes define the possibilities of how the user(s) can achieve them on the site. A ...

Participatory design (originally co-operative design, now often co-design) is an approach to design attempting to actively involve all stakeholders (e.g. employees, partners, customers, citizens, end users) in the design process to help ensure the re...

Visual structures of new ideas and concepts Brainstorming creates a judgment-free zone to express creative ideas and explore new concepts. Widely accepted rules include, “quantity over quality,” “withhold judgment and criticism,” ...

Web analytics is the measurement, collection, analysis and reporting of web data for purposes of understanding and optimizing web usage. What we care about - as designers: This process provides a gateway for your organization to become invest...

What about my blog ? Topics may you like.