Human-centered design (HCD) is a design and management framework that develops solutions to problems by involving the human perspective in all steps of the problem-solving process. Human involvement typically takes place in observing the problem within context, brainstorming, conceptualizing, developing, and implementing the solution.
Methods created by design companies
Every design firm or organization has their own design process. Different disciplines use slightly different language and techniques, but ultimately all these processes are very similar.
The ultimate goal here is to understand the problem different aspects.
- Interviews: Expert interviews, Users interviews, Stack-holders interviews, Group interviews, Body language, 5 Why?
- Audience: Groups, Empathy maps, Personas, Mental Models, Use cases and User Stories, Story Boards, Services Blueprint, Touchpoints, Triggers, and Hooks.
- Desk Research: Quantitative Data, Competitors Analysis, Lighting Demos / Imageboard.
Defining the challenges and figure out how problems could be solved.
- Challenges: How might we, Long-term goal, Design Questions, Business Stuff.
- Solutions: The Map, Card Sharing, Voting Dots, Design Principles, Hooks, The Concept.
- Let’s Do it: Data Gathering (Principles, Inspiration, Human, Technologies).
Time to implement, test and iterate the different solutions.
- Build: Sketch, Rapid Prototyping, Prototypes, Interactions.
- Test: Usability Evaluation, Feedback sessions, User Testing, A/B Testing.
- Iterate: Data Gathering & Design System (Principles, Inspiration, Human, Technologies).
Task analysis is the analysis of how a task is accomplished, including a detailed description of both manual and mental activities, task and element durations, task frequency, task allocation, task complexity, environmental conditions, necessary clot...
The use of a weak element that will fail in order to protect other elements in the system from damage. a chain is only as strong as its weakest link This suggests that the weakest link in a chain is also the least valuable and most expendable lin...
Using web-based tools to reveal statistically relevant data for usability enhancements Enables design teams to leverage web-based tools to collect statistically significant information about what people are doing on your website or web application. ...
By now UX researchers are familiar with the importance of understanding the usage context of an interface–the physical environment where people are normally using an interface. Remote research opens the door to conducting research that also happens...
A tag cloud (word cloud, or weighted list in visual design) is a novelty visual representation of text data, typically used to depict keyword metadata (tags) on websites, or to visualize free form text. Tags are usually single words, and the importan...
An interview in qualitative research is a conversation where questions are asked to elicit information. The interviewer is usually a professional or paid researcher, sometimes trained, who poses questions to the interviewee, in an alternating series ...