Paper-prototyping interactions and value exchanges among people, artifacts, and environments

  • Business origami is a service design activity where stakeholders build a physical representation of a system and then prototype future or alternative states.
  • Paper tokens represent actors, artifacts, environments, and technologies on a horizontal whiteboard “stage” where interactions play out to tell a story.
  • Lines and arrows labeled on the whiteboard represent the interactions between tokens, articulating what value people get out of the exchange.
  • The method gives all participants an equal voice in the prototyping activity, bridging different perspectives by providing a common reference for further discussion.
  • The experience of physical modeling is critical, making the value exchange explicit within a scenario.

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